Help Desk for Universities and Educational Centers

An intelligent solution for the entire educational community

Una solución inteligente para toda la comunidad educativa

Expand service management across the entire educational community, including universities and centers at all levels.

Amplíe la gestión de servicios a la comunidad educativa en su conjunto, incluyendo universidades y centros de todos los niveles.

Help Desk for Universities and Educational Centers

Smart, Accessible Tool for Every Member of the Educational Community

Support your students, staff, and the entire educational community

The digitalization of classrooms demands agile, centralized support. With ServiceTonic’s AI-powered Educational Help Desk, your institution manages incidents, automates processes, and provides self-service to students, faculty, and administrative staff, all in one place.

Benefits of Implementing ServiceTonic in a University or Educational Center

ServiceTonic® makes interaction with the educational community easier, helping you build long-term relationships, understand their needs, and address them promptly.

  • One application: multiple solutions
  • Improve both internal and external service
  • Optimize human and technological resources
  • Ensure compliance and full traceability
  • Make decisions based on real metrics
  • Increase satisfaction across the entire educational community

Benefits of Implementing ServiceTonic in a University or Educational Center

Discover how ServiceTonic transforms management in universities and educational centers: greater efficiency in support, automated processes, agile service, and an optimized experience for the entire academic community.

  • One Application: Multiple Solutions
  • Improve Internal and External Service
  • Optimize Human and Technological Resources
  • Comply with Regulations and Provide Traceability
  • Make Decisions Based on Real Metrics
  • Increase Satisfaction Across the Entire Educational Community

Help Desk Software for Educational Institutions

The all-in-one solution for universities, schools, and training centers

Discover how ServiceTonic enhances management in universities, training centers, and other educational institutions. From multichannel support to process automation, including dashboards and asset management, you’ll find everything you need to improve efficiency and enrich your academic community’s experience.

Multiservice

Multiservice

Use ServiceTonic as educational Help Desk software for any area that requires handling incidents, inquiries, or service requests.

Diseño adaptable a las necesidades del usuario

Multichannel

Serve your educational community through email, phone, web portal, chat, WhatsApp, and more—all from a single platform.

Configuración sencilla

Artificial Intelligence

Empower your entire academic community with AI. Virtual Assistants resolve questions instantly, while Copilot supports agents with automatic translation, smart reply suggestions, improved messaging, and ticket summaries.

Automation

Automation

Use Business Rules and automated workflows to streamline service management across universities, training centers, and the entire educational community.

Key Tools for Educational Management

Optimize support and administration in universities and training centers.

With ServiceTonic, your educational community can efficiently manage incidents through the user portal, make data-driven decisions with updated dashboards and reports, and maintain precise control of all assets. Everything needed to deliver an effective, high-quality service.

User Portal

Allow members of the educational community, through the User Portal, to create tickets, check their status, and access the Knowledge Base.

Dashboards and Reports

Educational institutions can access Dashboards and Reports with up-to-date information to make better decisions.

Asset Management

The educational community, universities, and training centers can carry out Asset Management with inventories that are always up to date, essential to deliver better service.

One Solution for All Departments

ServiceTonic’s multiservice capability allows universities and educational centers to rely on a single solution to cover multiple support services where incidents, requests, or inquiries must be addressed. The most common include:

  • IT Management and Support (ITSM)

  • Student Support
  • Faculty and Administrative Staff Support
  • Infrastructure Maintenance (general services)
  • Security
  • Regulatory Compliance
Help Desk education departments

Maximum Security

We prioritize information security in every process and hold ISO 27001 certification to prove it.

We provide multiple layers of protection: secure, encrypted access across the entire application; authentication via ServiceTonic login and password with two-factor authentication; or authentication through third-party applications such as Active Directory, Azure AD / Entra ID, or any app supporting OpenID Connect or OAuth 2.0 protocols. Role-based access management controls information access, and every change to tickets is logged for full audit tracking.

Secure access

Expert Support Team

Our team of specialists assists your institution from the initial implementation, ensuring a fast, trouble-free integration.

We stay available at every stage to guide you, resolve questions, and optimize software use—so students, faculty, and administrative staff can take full advantage of all ServiceTonic features.

Equipo de soporte para software de help desk

Optimize Processes in Your Educational Center

Improve management in universities and any educational community with ServiceTonic, streamlining operations and reducing operational, process, and time costs.

Optimize Processes in Your Educational Center

Improve management in universities and any educational community with ServiceTonic, streamlining operations and reducing operational, process, and time costs.