IT Management Software: Ticketing System
ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making.
Servicedesk and IT Service Ticketing Management
ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users.
Service Desk & Ticket Management
Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR). This makes it easier for your users to communicate with your agents, speeding up the resolution of problems and doubts.
User Portal and Self Service
Offer answers through the Knowledge Database and present your services in the Service Catalog in the User Portal itself to make your users completely autonomous, as well as freeing your agents from simple tasks, allowing them to focus on activities that provide more value.
User Portal and Self Service
Offer answers through the Knowledge Database and present your services in the Service Catalog in the User Portal itself to make your users completely autonomous, as well as freeing your agents from simple tasks, allowing them to focus on activities that provide more value.
IT Management Software: Process Automation
Automate processes that may occur in your IT department such as: Incident, Problem, Change, Requirement and SLA Management processes with Business Rules, Workflows and multiple automatisms.
Inventory and Asset Management
Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes).
Inventory and Asset Management
Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes).
Reporting
Quick access to all information collected on open tickets in the IT service desk with Balanced Scorecards with your KPIs, Reports and Queries.
IT Management Software Integration
Easy integration with corporate email, LDAP User Directories (Active Directory), Corporate DB and other applications via Web Service (API REST).
IT Management Software Integration
Easy integration with corporate email, LDAP User Directories (Active Directory), Corporate DB and other applications via Web Service (API REST).
Fast deploy and excellent support
A solution with a great support team at your disposal
Track each ticket to resolution and run reports based on your own KPIs
IT and beyond IT Management Software
Expand the use of ServiceTonic beyond IT
The multi-service capability of ServiceTonic allows other business areas to have their own ServiceDesk fully configured according to their needs and all in a single instance of ServiceTonic.
Customer Service, General Services, HR, Legal, others…
Optimize operational costs
Automating, centralizing and synchronizing the work of your teams and agents.
Have complete control of service, resources, equipment, agents, and users. Simplify service management on a single ticketing platform.
A team of ITIL® certified consultants at your service
Our certified ITIL Experts will guide your team towards better implementation of IT Service Management processes.
The quality of our service is guaranteed by certified consultants at various levels of ITIL®.
* ITIL® is a registered trademark of Axelos Limited.
Market leaders trust us:
Discover our Management Software for IT.
Automate and optimize all processes in your IT department with our IT Management Software (ITSM). Optimize all kinds of costs, both operational, process and time.