Integration

Integration with corporate systems, such as LDAP directory, email or external databases.

See It in Action

Integration with your LDAP directory

Service Desk | Integration with corporate systems

Integration with user directories

With ServiceTonic you can link the contact list to user directories, or even work with multiple contact lists.

You can also integrate with external software to retrieve data from them.

Easy integration with corporate systems

Compatibility with user directories

ServiceTonic provides complete integration with your LDAP User Directory (MS Active Directory and Open LDAP), corporate email server, corporate data bases and easy integration with any other third-party business software.

Link Contact List

Link Contact List to corporate directories of users, whether based on LDAP or corporate databases.

Multiple contact lists

Work with several Contact Lists at a time. Define login access based on dynamic contact lists.

Databases

Lookup on corporate databases and integrate returned data into a ticket.

Dynamic Links

Define dynamic links to external URLs using variables assigned to ticket fields.

Integration

Execute OS commands or scripts or scripts to integrate with external software or to retrieve data from them.

How the integration is done

ServiceTonic integrates with your corporate systems, this is how it works

Access to external databases

Consult data from an external source and integrate it into the fields of a ticket.
Supports MySQL, Oracle, MS SQL Server and DB2 databases.

System processes execution

Run any process, from a script in Linux to an executable in Windows, through a ticket attribute, a business rule, or the manual intervention of an agent.

System processes execution

Run any process, from a script in Linux to an executable in Windows, through a ticket attribute, a business rule, or the manual intervention of an agent.