Automatically convert incoming emails into tickets
Service Desk | Ticket Management | Customer Service
Automatic Ticket Creation via Incoming Support Email
With ServiceTonic help desk software, automatically convert incoming emails into tickets, send acknowledgment notifications and reply those tickets by simply adding a new comment in the application.
Full two-way email integration
Create tickets from incoming emails and reply them all within the application
Creation
Create tickets from incoming emails to your service desk.
Reply
Reply by adding a ticket comment that will be automatically notified by email.
Attached files
Include attachments from incoming emails automatically as attachments to the ticket.
Templates for answers
Define notifications using custom HTML templates.
Business Rules
Define Business Rules to update status based on email response.
Notifications
Notifications can be customized per the receiver’s language.
SMS
Also enable SMS notifications.
Easy integration
Use your corporate email system
Compatible with main email servers
- Direct integration with email servers that use standard protocols including SMTP, POP3 and IMAP with its secure extensions
- Also direct integration with popular email systems like Exchange, Office 365 and Gmail.
HTML Notification Templates
Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.
Customize templates by agent, contact or cc, with your corporate image and external links.
HTML Notification Templates
Define separate email templates for different notification processes for example ticket creation, update, closure, survey, scheduled reports and more.
Customize templates by agent, contact or cc, with your corporate image and external links.
Notification Rules
Define notifications based on Business Rules and Workflows that can be defined by the administrator for different proceses, all under the service desk.
Configure rules to suppress notifications from unwanted email addresses or massive email blasts.
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Find out how ServiceTonic® supports you delivering superior service, working efficiently, and having happier customers.