Ticketing Management with Dashboards
Service Desk | Ticketing Management | Custom dashboards
Control all your KPIs from a single point
Build your own dashboards, just by dragging and dropping the Key Performance Indicators (KPIs) relevant to you, and start managing all the information from a single point.
Create Powerful Dashboards that Provide Data in Real Time
Wide Range of Components for Reporting-Charts, Tables, Lists and Calendars
The Dashboards display the current and historical status of the service from different perspectives.
Display in a single screen all the indicators (KPI) necessary to carry out a comprehensive monitoring and control of your service desk, providing real-time information and a high level of personalization.
Drag and Drop Interface
Personalize your interface in a quick and easy way
Different Dashboards
Create multiple Dashboards Specific to Different modules/areas (CMDB Dashboard, Help Desk Dashboard, Survey Dashboard, Management Dashboard, etc.)
Configurable
6 different types of panels: Lists, Calendars, Tables with numeric and chart results to provide deeper insight into the data.
KPI
Design panels that display the indicators (KPI) using the different components.
Lists
KPI from Dashboards are linked to the list of associated items.
Automation
Enter a time interval so that the dashboards automatically refresh.
Access
Define different levels of access to the dashboard, depending on the agent role and access.
Use different types of KPIs to build your custom Dashboard
Different types of KPIs available to include in a dashboard
Advanced Dashboard Control Panel
- Powerful Control Panel panel to personalize the types of elements to be shown in the dashboard.
- Customize visibility, position and size.
Segmentation based on Indicators
Define multiple indicators (KPIs) based on all kinds of criteria.
View indicators (KPI) by an agent, work teams or general service.
Segmentation based on Indicators
Define multiple indicators (KPIs) based on all kinds of criteria.
View indicators (KPI) by an agent, work teams or general service.
Trend Graphs
Display various values of date type elements over time with line, bar, or surface graphs.
Stacked Charts
View data in 2 dimensions with column charts.
Stacked Charts
View data in 2 dimensions with column charts.
Calendar View
Display ticket sets by date on a calendar.
Ticket Lists
Display lists of tickets in a table format segmented by different criteria:
- Priority
- Status
- Assignment
- Category
- SLA compliance
- Etc…
Ticket Lists
Display lists of tickets in a table format segmented by different criteria:
- Priority
- Status
- Assignment
- Category
- SLA compliance
- Etc…
Use drilldown for dashboard interactivity
Drill-down on any of the KPIs by simply clicking on it, to access more detailed information.
CMDB and Assets Dashboard
Integrate CMDB asset data in a dashboard or create a specific dashboard with relevant information about your assets.
CMDB and Assets Dashboard
Integrate CMDB asset data in a dashboard or create a specific dashboard with relevant information about your assets.
Survey Dashboard
Have a centralized view of survey responses submitted by your users, and improve your support.
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