Always on, always connected self-service portal
Help Desk Software | Customer Care | User Support
Highly customizable without programing
Define your own content such as documents, knowledge articles, FAQ, announcements, forms, views and service catalogs, everything with your own corporate image.
Enhance user communication by letting users submit tickets with screenshots, attached files and affected assets in a very easy way.
Design your own User Portal
Empower self-service for your users and customers
Provide your end users with 24/7 self-service and self-help capabilities
ServiceTonic’s Self-Service Portal empowers self-service for IT users but many other business areas from HR to Sales can also benefit from having its own self-service portal.
Tickets
Create Tickets and check the status of his requests and assets.
Online Services
Request services online using the Service Catalog
Chat
Interact with the support team using Chat
Company
View company announcements and other alerts
Knowledge base
Consult the Knowledge base before creating tickets
More autonomy for your users
The User Portal allows users to submit tickets, access documentation libraries and much more.
Make Every Employee’s First Day a Happy Welcome
The User Portal is a One Stop Shop for Every New Employee. From Publishing Important First Steps that he Needs to Fulfill such as:
- Getting a new ID
- How to request new Services
- Mandatory Trainings and Procedures
- And much more that you can imagine!
User Portal Loves Service Catalog
One stop shop for frequently requested services from your users – all at one place.
User Portal Loves Service Catalog
One stop shop for frequently requested services from your users – all at one place.
Chat
Multi User Chat from the Web Portal for immediate support.
Easily create tickets from the chat window by enabling Chatbot functionality
Discover the User Portal
Give more autonomy to your agents, customers or users, offering them quick and direct access to your knowledge database and allowing them to create and consult tickets, or facilitating communication with a built-in chat channel.