CMDB (Inventory Management)
Service Desk | Help Desk Software | Asset Management
Asset Management using the CMDB
Gain full control over your assets (CIs) and manage their life cycle effectively with ServiceTonic’s CMDB (Configuration Management Data Base). CMDB is a central repository of service assets providing detailed information about each asset and their relationships. The CMDB is a key element for decision making, helping for instance to determine the impact of incidents and changes to take the right decisions.
Centralized asset inventory
Central repository and relationships
The ServiceTonic CMDB (Configuration Management Database) module is essential for effective management of CIs.
Facilitates the creation of relations between the configuration items (CI) and their interactions with the service processes.
Inventory
Maintain your asset Inventory always updated
Management
Better manage the lifecycle of configuration items (CI).
Changes in assets
Identify and determine the impact of changes and incidents on an asset.
Locate critical CIs
Locate critical CIs that have repeated incidents.
Quantification of costs
Quantify the costs derived from the use of configuration items (CI) in the resolution of service requests.
Control
Have greater control over stocks, guarantees, amortizations, preventive maintenance, etc.
Optimization
Align the configuration items (CI) of the service to the business objectives.
Integrators
Define integrators to facilitate access to the CI’s details in different sources of truth if you choose a federated CMDB.
How ServiceTonic CMDB Works?
Configuration Management Database (CMDB) is the central repository of all assets involved in managing IT service and it includes different relationships between the assets and relationships between assets and owners/contacts, incidents, problems, or change requests.
Configuration and structure
Customize CIs the way you need them (define types, associate attributes and states, define relationships between them…)
Views on the CMDB
Define the information to display of each CI and the set of associated elements.
Views on the CMDB
Define the information to display of each CI and the set of associated elements.
Interactive Graphical View
Graphical representation of the relationships between the different CIs and navigation through an interactive map.
Association of CIs
Associate CIs with:
- Incidents (affected elements).
- Requests (used elements).
- Problem tickets.
- Contacts to indicate a relationship.
Association of CIs
Associate CIs with:
- Incidents (affected elements).
- Requests (used elements).
- Problem tickets.
- Contacts to indicate a relationship.
Access levels
Define different levels of access depending on the role of the agent to each type of CI and record all actions taken on the CIs (changes of state, modi cations, relationships…), its author and date
Business rules
Apply business rules to CIs such as:
- Notification by mail
- SMS or visual alerts
- Change the values of the attributes automatically.
Business rules
Apply business rules to CIs such as:
- Notification by mail
- SMS or visual alerts
- Change the values of the attributes automatically.
Importing CIs
Easily import CIs from CSV files to load in the right classes in the CMDB.
Service Catalog
Service Catalog Product and Services are defined as CIs of the CMDB
Service Catalog
Service Catalog Product and Services are defined as CIs of the CMDB
Link Tickets to Assets
Create links between tickets (incidents, problems, changes) and CIs to provide a clear view of assets and services affected.
Assets on the User Portal
Users can see their assigned assets and report an incident on an asset by simply clicking on it.
Assets on the User Portal
Users can see their assigned assets and report an incident on an asset by simply clicking on it.
Manage your assets
Start managing your CMDB assets, through automatic scans and process automation. Keep an inventory of your assets.