Secure a suitable service framework for your transport and logistics company
Customer service tool for your shipping company
A single platform to manage all customer service requests within any transport and logistics company.
As the transportation industry evolves to include extensive computerization and automation your customers need online assistance. Connecting to your customers fast, efficiently, and affordably has never been more important.
A well-coordinated system connects the need of the customers, employees and prospective partners towards finding a solution to deliver high-end services while keeping the costs quite reasonable. Thus, customer confidence is acquired along with a long term bonding in delivering prompt services time and again.
Help Desk benefits for the transportation and logistics sector
Receive all the requests made by the customers of your transport or logistics company in our Help Desk and organize them according to your needs.
Benefits of implementing a help desk in your transport and logistics company
With ServiceTonic, you will have a rapid implementation in your transport and logistics company so that you can start, as soon as possible, to optimize all types of processes that will allow you to meet your KPIs. In addition, we offer a great support team that will help you in every question you may have.
Costs control in the transport and logistics company
Keep the budget for your shipping company’s IT and customer service department under control with the support of a flexible and powerful tool.
Benefits of implementing a help desk in your transport and logistics company
With ServiceTonic, you will have a rapid implementation in your transport and logistics company so that you can start, as soon as possible, to optimize all types of processes that will allow you to meet your KPIs. In addition, we offer a great support team that will help you in every question you may have.
Costs control in the transport and logistics company
Keep the budget for your shipping company’s IT and customer service department under control with the support of a flexible and powerful tool.
Customize and Automate
Configure custom forms and fields, custom workflows, custom integrations, and complex business rules without coding.
The Service Desk helps you to automate incidents, problems, changes, knowledge, assets, approvals, and so much more.
Support Multiple Departments
Deploy multiple Service Desks in your transportation and logistics company in a single installation and service any department: Customer Service, IT Services, Human Resources, Facilities Management
Support Multiple Departments
Deploy multiple Service Desks in your transportation and logistics company in a single installation and service any department: Customer Service, IT Services, Human Resources, Facilities Management
Service Integration
The help desk software enables you to integrate other apps into the greater service platform. You are able to track requests from telephone, email, chat and user portal or corporate website.
Provide a wide range of services from a single platform.
Optimize the processes in your transport and logistics company
Improve management in your transport and logistics company with ServiceTonic, optimizing your management and reducing operational costs, processes and time.