Servicetonic Help Desk Software

Ticket System

Help Desk Software

Help Desk Software for Service Management

The Ticketing System that manage all service and support requests

See how ServiceTonic supports you delivering superior service, working efficiently, automating your processes, managing your assets and knowledge, analyzing service information and having happier customers.

Software ticketing

Ticketing and Multichannel Help Desk

Easily manage all kind of service requests with our powerful multi-language and multi-channel (phone, email, web, chat) service management software, right from your desktop or mobile device.

  • Service Desk and Ticket Management

    Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment. More info

  • User Portal / Self Service

    Fully configurable portal allowing the user to access information, documents, create and consult tickets, global tickets, consult the database and more. More info

  • Customer Survey

    Get to know the level of Customer Satisfaction with the service through the use of surveys. More info

  • Chat

    Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website. More info

  • Chatbot

    Tonic: the chatbot that gives answers to its users. Free your agents from workload. More info

  • ForumTonic

    A forum where all subscribed users to that workspace can share knowledge, present ideas, and notify all their colleagues of the most relevant bits of information. More info

  • Mobility

    Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want. More info

  • E-mail / Notifications

    Define who should receive notifications, being able to define email templates for each state, recipient type and language. More info

  • E-mail Integration

    Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info

  • Time control

    Control employee time registration and get reports in XLS, PDF, CSV y XML. More info

Ticketing and Multichannel Help Desk

Record and track incidents, problems, requests, changes and many more tasks thanks to the combination of a powerful Ticket System with a Multichannel Service Desk. (phone, e-mail, web, chat, QR) that boost self-service.

Software ticketing

  • Service Desk and Ticket Management

    Manage all types of service requests efficiently in a 100% web, multi-language and multi-channel environment (phone, mail, web and chat) environment. More info

  • User Portal / Self Service

    Fully configurable portal allowing the user to access information, documents, create and consult tickets, global tickets, consult the database and more. More info

  • Customer Survey

    Get to know the level of Customer Satisfaction with the service through the use of surveys. More info

  • Chat

    Effective communication from chat between agents and customers available within ServiceTonic or integrated with your corporative website. More info

  • Chatbot

    Tonic: the chatbot that gives answers to its users. Free your agents from workload. More info

  • ForumTonic

    A forum where all subscribed users to that workspace can share knowledge, present ideas, and notify all their colleagues of the most relevant bits of information. More info

  • Mobility

    Accessible anytime, anywhere. ServiceTonic incorporates the concept of Mobility to your measure with which you can define the content you want. More info

  • E-mail / Notifications

    Define who should receive notifications, being able to define email templates for each state, recipient type and language. More info

  • E-mail Integration

    Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info

  • Time control

    Control employee time registration and get reports in XLS, PDF, CSV y XML. More info

Reporting

ServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.

  • DashBoards

    Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services. More info

  • Customer Reports

    Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly. More info

  • Dynamic Views

    Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files. More info

  • Knowledge Base

    Reuse the knowledge accumulated in your services by making it available to agents and clients. More info

Reporting

Reporting

ServiceTonic incorporates different elements for each user to be able to exploit the information that corresponds efficiently, including Dashboards with KPIs, Reports, Dynamic Views and the Knowledge Database.

Reporting

  • DashBoards

    Get real-time information on the most critical indicators for your management. Fully configurable with access to different views for better monitoring and control of your services. More info

  • Customer Reports

    Create your own reports and save them in popular formats including PDF, Excel and HTML. Define your own queries to access information quickly and segmentedly. More info

  • Dynamic Views

    Dynamic ticket lists with the business parameters you need. Multiple configuration options: Fields, Filters, Ordinations, Visibility, Advanced filters, massive actions, color configuration, export to files. More info

  • Knowledge Base

    Reuse the knowledge accumulated in your services by making it available to agents and clients. More info

Asset Inventory

Asset Inventory

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.

  • Asset Management and CMDB

    Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment. More info

  • Booking Management

    Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more. More info

  • Automated Network Inventory

    This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices). More info

  • Preventive Maintenance (CMMS)

    ServiceTonic manages the preventive maintenance of your assets through its ticketing tool. More info

  • QRTonic – QR codes

    You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets. More info

Asset Inventory

Gain maximum control over your asset inventory with CMDB, NetworkTonic (Automatic Inventory), Preventive Maintenance Management, Reservation Management and QRTonic (use of QR codes). Applicable to IT and other areas of management such as General Services.

Asset Inventory

  • Asset Management and CMDB

    Manage the different configuration elements (CI) you use in your services with a complete inventory of equipment. More info

  • Booking Management

    Use this powerful functionality for any asset you can lend, such as laptops, tablets, cameras and video, any type of equipment, cars, meeting rooms and many more. More info

  • Automated Network Inventory

    This module allows to automate the obtaining of the Network Inventory (Hardware, Software and network devices). More info

  • Preventive Maintenance (CMMS)

    ServiceTonic manages the preventive maintenance of your assets through its ticketing tool. More info

  • QRTonic – QR codes

    You can assign a QR code to each device, design and print the labels, which will help you to have an efficient management of your assets. More info

Process Automation

The automation of processes is key to work effectively and improve the satisfaction of users or customers. ServiceTonic has a rich functionality to automate processes.

  • Business Rules and Workflows

    Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management. More info

  • Aligned with ITIL

    Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more … More info

  • SLA Management

    Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info

  • Service catalog

    Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info

  • Contract Management

    Automatically account for the execution of the contract and regulate compliance with agreed time and service. More info

  • Problem management

    Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations. More info

  • Schedule/ Calendar

    Configurable calendar with day, month and week views of both service desk and inventory activities and events. More info

Process automation

Process Automation

The automation of processes is key to work effectively and improve the satisfaction of users or customers. ServiceTonic has a rich functionality to automate processes.

Process automation

  • Business Rules and Workflows

    Define and manage all types of business rules and workflows to automate your business processes and control even the smallest detail of your management. More info

  • Aligned with ITIL

    Implement the main processes and functions described in ITIL: Service Desk, Incident Management, Requirements, Problems, Configuration and more … More info

  • SLA Management

    Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info

  • Service catalog

    Complete management of service level agreements, for the most demanding environments in which you have to respond and resolve incidents. More info

  • Contract Management

    Automatically account for the execution of the contract and regulate compliance with agreed time and service. More info

  • Problem management

    Increase the quality and efficiency of your services by implementing the management of your service problems according to ITIL recommendations. More info

  • Schedule/ Calendar

    Configurable calendar with day, month and week views of both service desk and inventory activities and events. More info

Integration

Integration

Direct integration with email systems, user directories, databases, telephony and any other application compatible with Web Service (API Rest).

  • Email Service

    Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info

  • LDAP Users Directories(Active Directory)

    ServiceTonic offers complete integration with your LDAP user directory (MS Active Directory and Open LDAP). More info

  • Computer Telephony Integration (CTI)

    Easy integration with telephony systems to answer calls more efficiently, recovering in real time the data and tickets of the caller. More info

  • Web Services API REST

    ServiceTonic allows you to easily integrate with your corporate systems through Web Services and API REST. More info

  • Remote Desktop Tools

    Remotely access your clients’ or users’ PCs easily and without installations. More info

  • Monitoring Apps

    Monitor and log the status of network services, servers, and network hardware. Monitor the availability and performance of components of your IT infrastructure. More info

  • Geolocation

    Geolocation of contacts, assets, tickets, and field agents. More info

Integration

Direct integration with email systems, user directories, databases, telephony and any other application compatible with Web Service (API Rest).

Software de Help Desk Multicanal

  • Email Service

    Take advantage of full integration with your email system allowing you to automatically create tickets from an incoming email. More info

  • LDAP Users Directories(Active Directory)

    ServiceTonic offers complete integration with your LDAP user directory (MS Active Directory and Open LDAP). More info

  • Computer Telephony Integration (CTI)

    Easy integration with telephony systems to answer calls more efficiently, recovering in real time the data and tickets of the caller. More info

  • Web Services API REST

    ServiceTonic allows you to easily integrate with your corporate systems through Web Services and API REST. More info

  • Remote Desktop Tools

    Remotely access your clients’ or users’ PCs easily and without installations. More info

  • Monitoring Apps

    Monitor and log the status of network services, servers, and network hardware. Monitor the availability and performance of components of your IT infrastructure. More info

  • Geolocation

    Geolocation of contacts, assets, tickets, and field agents. More info

Check our Frequently Asked Questions (FAQs) about our service management software

For further information use our Contact Form and we wiil be happy to assist you

Yes, ServiceTonic is highly customizable without programming. We have templates that allow you to start quickly with a standard configuration for the most popular services such as IT Service Management, Customer Service, HR, General Services and a generic service. From there, each service is fully configurable to adapt to the particular requirements of each business, being able to configure the fields, forms, processes, permissions, content, emails, theme and logo among others.

ServiceTonic offers a flexible and modular licensing model that can be adapted to the specific needs of each client at minimum cost. We combine nominal licenses with concurrent licenses for agents (administrators and support staff) for and always include an unlimited number of licenses at no cost to end users. We offer our solution in cloud and on-premise mode so that each client can select the one that best suits them. Fill in our Quotation Form and we will prepare a quotation adapted to your needs.

Support and Service are part of the ServiceTonic DNA. Our team supports you from the first moment, reviewing your requirements and seeing which is the best configuration for your needs. We also support you during commissioning so that in the shortest possible time you can get the maximum value from your ServiceTonic and our support team is at your disposal to support you in any need you have.

Yes, ServiceTonic has different integration mechanisms that allow rapid integration with corporate applications such as email, user directories (LDAP, Active Directory) or corporate databases. At the same time it has a Web Services based on a Rest API so that other applications can be integrated with ServiceTonic and ServiceTonic can be integrated with other applications.

If you can activate a 21-day Cloud Trial, you will have all the functionality and any settings you make during the trial period will be valid if you decide to continue with ServiceTonic.

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