Customer Service Software
Easy, powerful and flexible Customer Service Software for the management of incidents and customer requests
Our Customer Service Software is designed to effectively manage all requests received, regardless of the input channel. Each request is converted into a ticket that can be managed by the agents of the corresponding department.
Much more than a Help Desk Software for Customer Service
ServiceTonic® customer service software makes it possible to streamline the management of your support team, improve the level of customer satisfaction and maintain maximum control over the operation of your service.
ITIL-aligned Service Desk
ServiceTonic allows companies to manage all types of requests, petitions or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best user and customer support.
Software to manage incidents and improve customer service
ServiceTonic® customer service software is the best solution to meet your needs, as it manages all customer interactions, maintains contacts and gives you complete control over your user service.
ServiceTonic® facilitates interaction with customers, helps establish lasting relationships, understand their needs and serve them in a timely manner.
How to improve customer service with ServiceTonic®?
Service Desk and Incidence Management
Accelerate service processes, reducing resolution and response times thanks to the Multichannel Service Desk and Incident Manager and the Knowledge Database.
Optimize resources by automating tasks and processes to increase productivity
Automating Processes using Business Rules
Optimize resources by automating tasks and processes to increase productivity. You can create business rules so that an incident of a certain type is automatically assigned to a team, or notify a supervisor if it has not been resolved within the timeframe established in your Service Level Agreement (SLAs).
Automating Processes using Business Rules
Optimize coordination and investment in human and technological resources.
Define conditions and the actions that need to happen specific to a business requirement, for example, send a notification email, change the values of the fields or status of a ticket, modify an assignment, actions on the CMDB CI’s …
Customer site with Self-Service
The ServiceTonic Customer site allows your customers to report online and know the status of their requests at all times. In addition, it grants access to the Knowledge Base (FAQs) enhancing self-service.
Increasing Knowledge about Your Customers
Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.
Increasing Knowledge about Your Customers
Improve decision making with reports, real-time notifications, customizable dashboards, surveys and using the knowledge generated from service requests.
Customer Service Integration with Corporate Systems
Email, Web Services and Corporate Databases integrated with your corporate systems and other applications facilitating work to your support team and the rest of your organization.
Multi language
Service customers in different languages, offering content adapted to each language, both in the application and in the emails you send.
Multi language
Service customers in different languages, offering content adapted to each language, both in the application and in the emails you send.
Market leaders trust us:
Happy customers thanks to our Help Desk solution
Our Customer Service software incorporates a support team ready to help you!
We offer you personalized support from the zero minute after installation.
Expandable to other corporate services
Use ServiceTonic beyond the customer service department. Its multiservice capability allows each department that needs to manage requests or incidents to have its own service desk, applicable to areas such as IT, Legal, General Services, Finance and Marketing among others.
Fast implementation and great support
A solution with a great support team at your disposal.
Thanks to our customer service software you will be able to track each ticket thoroughly until it is resolved and you will have reports and dashboards to analyze your KPIs in real time.
Optimize operational costs
Automate, centralize and synchronize the work of your teams and agents, as well as having complete control of services and resources, will allow you to optimize production costs.
Simplify service management on a single ticket platform.
A team of certified ITIL® consultants at your service
Our certified ITIL® experts will analyze your requirements and support you from the start.
* ITIL® is a registered trademark of Axelos Limited.
Optimize your customer service!
Find out how ServiceTonic® can optimize your customer service while reducing operational costs and time.