Macros in a help desk software
Streamlining processes with macros In computing, a macro is understood [...]
What is new in the control panel
What is new in ServiceTonic’s Dashboard The dashboard or control [...]
Priority based on impact and urgency
Define the order in which incident tickets should be dealt [...]
Agent signature on tickets
Include the agent's signature on tickets When writing a ticket, [...]
Field association
Field association according to the action type In order to [...]
IT Asset Management with QR Codes
QR code readers offer the possibility of tagging elements or [...]
Mailbox set-up in ServiceTonic
How to set-up email to send and receive notifications Send [...]
Is ServiceTonic a CRM?
A software adapted to manage any service Since the recent [...]
Automatic integrators
Use automatic integrators to retrieve information from the database Define [...]
Accelerate support processes with ticket templates
Accelerate your incident resolution and response times to increase customer [...]