TIP: Predefined titles and descriptions
Create predefinde titles and descriptions and manage your tickets more [...]
Set up Contact List
Learn how to set up your contact list in ServiceTonic [...]
Add Tickets in ServiceTonic
Learn how to create new tickets from the ServiceDesk tab [...]
First Steps: Add new states
How to add new states to the ServiceTonic incident management [...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic offers its [...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some concepts that [...]
QR codes and custom URL
Custom URL in QRTonic During 2019 ServiceTonic developed the QRTonic [...]
Geolocation of assets and tickets
Location of items on Google Maps Locate your clients, assets, [...]
Warning! What to do if we breach an SLA
What to do if we breach an SLA It is [...]
Custom relationship views
Relationship views configuration The implementation of this functionality allows the [...]