How to benefit from the right Service and Support KPI
Learn about the most important Service Desk and Support KPIs [...]
Empower your Users and Employees with a Self Service Portal
Make Customer Service great again with Self Service We all [...]
Knowledge Base: the value of knowledge sharing
Enable better and faster decision making When we learn something [...]
Benefits of Telephony Integration with Help Desk
CTI is the framework that enables you to build and [...]
What is CMDB?
CMDB The CMDB or the Configuration Management Database is the [...]
Service Desk Integration REST API
ServiceTonic Features Preview ServiceTonic expands the possibilities of Integration to retrieve or [...]
Launch of a new software
Critical factors for the implementation of new software in a [...]
Link a Ticket from Email
ServiceTonic Features Preview This new feature will allow agents to [...]
Ticket Management Software
Ticket and automation management software In any ticket management software, [...]
ServiceTonic CMDB Module
Alignment management services ServiceTonic’s CMDB (Configuration Management Database) Module aligns [...]