Good and bad strategies to improve the work environment
Discover some tricks to improve the quality of your work [...]
A picture? – Surveys that work
Through surveys, our clients tell us how they see us [...]
What is an SLA?
Agreements to meet customer’s expectations What is a Service Level [...]
The best way to sort support tickets
Examples of how to sort incidents usefully The best way [...]
Dashboards for a complete picture
Case study of how to balance work among your agents [...]
The journey of an incident ticket
Solving incidents is like a trip… A journey has a [...]
What is an API? Definition and examples
Definition and examples of the API concept. API stands for [...]
Why automate business processes?
Benefits of service automation Do you still think that automation [...]
Warning! What to do if we breach an SLA
What to do if we breach an SLA It is [...]
The 5 stars of an excellent Help Desk
Key features of good customer care software like ServiceTonic Help [...]