SPOC- Single Point of Contact
Unify all information channels in a single point One of [...]
Dynamic contact lists Module
Integrates easily dynamic contact lists ServiceTonic with one or more [...]
10 benefits of using a Service Catalog in IT Management
The use of a Service Catalog helps IT departments reduce [...]
Cloud or installed?
Pros and cons of each of the models of implementation [...]
4 benefits of Live Chat support
Increase customer satisfaction with an on-line live chat support The [...]
Multichannel and Multilevel Customer Service
Give the same exact information to every customer, regardless of [...]
4 tips to improve productivity and efficiency at work
Maintaining a happy work environment with motivated and satisfied employees [...]
SLAs: More than a service level agreement
Make your Service Your Competitive Advantage The concept of SLAs, [...]
How To Choose The Best IT Service Desk Software
Improve productivity, reduce costs and increase customer satisfaction with the [...]
7 benefits that ESM brings to your business
The way to organize your company efficiently What is Enterprise [...]