What is a service request?
A service request in the IT area consists of a [...]
ITIL v3. Incident Management
Definition of Incident Management and objectives What is Incident Management [...]
ServiceTonic receives the PinkVERIFY certification
ServiceTonic obtains IVER® certification from PinkVERIFY ServiceTonic obtains the PinkVERIFY [...]
What is ITIL? Concepts and Principles
ITIL concepts and principles ITIL is a framework that offers [...]
8. ITIL Continual Service Improvement
Change is the only constant in life." - Heraclitus, Greek [...]
Challenges and Risks of Incident Management
Expanding the previous post on Incident Management with ITIL v3 [...]
Operational Level Agreement OLA/UC
The Operational Level Agreement (OLA) is an agreement between an [...]
Considerations for choosing an ITSM tool
Things to keep in mind while selecting a Service Management [...]
10. Useful tools for Service Management
Useful tools and techniques to manage a service but not [...]
9. Implementing ITIL
Basic recommendations to implement Service Management based on ITIL. If [...]