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2. IT Value for Business
Generate value in the business by implementing ITIL best practices.[...]
Case Study ServiceTonic: Disashop
Disashop is a platform for the distribution of prepaid electronic[...]
5. ITIL, Services Design
5 Essentials Tips in Service Design in line with ITIL®[...]
7. ITIL Service Operation
All phases of the service lifecycle provide value to the[...]
How to make your Help Desk a real asset for the employee
Extend the scope of your Help Desk and bring real[...]
Problem Management Module
Manage effectively a set of issues that define a problem[...]
Improve competitiveness with a Service-Oriented Management
Service Oriented Management (SOM) refers to processes or activites in[...]
Providing value to SMEs
Case study on how to automate the management of a[...]
ITIL v3. Problem Management
Define the problem, manage and learn Introduction Basics Problem: source[...]
6. ITIL, Service Transition
At this point the Services Strategy has established what services[...]