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ITSM Best Practices Applied to Teleworking
ITSM best practices allow those companies that rely on teleworking[...]
Working remotely or teleworking: Basic Tips
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Teleworking with ServiceTonic
What is teleworking? Teleworking consists of carrying out work activities[...]
ITIL 4 vs ITIL 3 differences
®What is ITIL 4? ITIL® 4, the new version of[...]
What are Business Rules in ServiceTonic?
Process Automation Made Easy What are business rules? Business rules[...]
ServiceTonic for a “as a service” world
In this article we are going to refer to the[...]
Differences between Help Desk and Service Desk
Help Desk Software vs Service Desk Software If you are[...]
ITIL v3. The function of Service Center (Service Desk)
A single point of communication for service users Introduction The[...]
What Is ITSM?
ITSM (IT Service Management) ITMS or IT Service Management is[...]
Reduce response time to your clients
Optimize response time to your users’ requests Nowadays, one of[...]
FAQs in ServiceTonic
With ServiceTonic's FAQs you will be able to offer your[...]
Star rating satisfaction surveys
Get your customers to rate your services As we said[...]
Preventive maintenance – CMMS
What is preventive maintenance - CMMS Preventive maintenance is[...]
CI booking management in the CMDB
Thanks to the CI's booking functionality defined in the CMDB,[...]
IT Asset Management with QR Codes
QR code readers offer the possibility of tagging elements or[...]
Case Study: Gestió de Serveis Sanitaris
Case of study implementation helpdesk for ServiceTonic for Serveis Sanitaris[...]
Automate Citizen Service with ServiceTonic
Improve Citizen Service Management with a Help Desk software Organize[...]
4. ITIL, Service Strategy
The management of services as a strategic asset At the[...]
Introduction to ITIL v3
ITIL is the reference in the world of IT Service[...]
1. ITIL Introduction
Overview of ITIL, the Information Technology Infrastructure Library First of[...]