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Why automate business processes?
Benefits of service automation Do you still think that automation[...]
Warning! What to do if we breach an SLA
What to do if we breach an SLA It is[...]
The 5 stars of an excellent Help Desk
Key features of good customer care software like ServiceTonic Help[...]
How to benefit from the right Service and Support KPI
Learn about the most important Service Desk and Support KPIs[...]
Empower your Users and Employees with a Self Service Portal
Make Customer Service great again with Self Service We all[...]
Knowledge Base: the value of knowledge sharing
Enable better and faster decision making When we learn something[...]
Benefits of Telephony Integration with Help Desk
CTI is the framework that enables you to build and[...]
What is CMDB?
CMDB The CMDB or the Configuration Management Database is the[...]
Comming Soon ServiceTonic 7
Agent - Configuration Wizards - Field Tooltip - Service Desk Phone[...]
Operational Level Agreement OLA/UC
The Operational Level Agreement (OLA) is an agreement between an[...]
Service Desk Integration REST API
ServiceTonic Features Preview ServiceTonic expands the possibilities of Integration to retrieve or[...]
Considerations for choosing an ITSM tool
Things to keep in mind while selecting a Service Management[...]
Launch of a new software
Critical factors for the implementation of new software in a[...]
Increase your sales with excellent Customer Service
A satisfied customer is the best choice to increase[...]
10. Useful tools for Service Management
Useful tools and techniques to manage a service but not[...]
9. Implementing ITIL
Basic recommendations to implement Service Management based on ITIL. If[...]
Link a Ticket from Email
ServiceTonic Features Preview This new feature will allow agents to[...]
Ticket Management Software
Ticket and automation management software In any ticket management software,[...]
ServiceTonic CMDB Module
Alignment management services ServiceTonic’s CMDB (Configuration Management Database) Module aligns[...]
Chat: communications channel in a help desk software
Chat Channel One of the most effective notification channels between[...]