See our articles
What is ITIL? Concepts and Principles
ITIL concepts and principles ITIL is a framework that offers[...]
Cloud or installed?
Pros and cons of each of the models of implementation[...]
ServiceTonic Case Study: Allianz colseguros
Service Tonic Case Study: Allianz colseguros Allianz Colseguros, a company[...]
Elecnor relies on ServiceTonic to automate “Llega800”
Elecnor, through its managing entity "Llega800" will be responsible for[...]
8. ITIL Continual Service Improvement
Change is the only constant in life." - Heraclitus, Greek[...]
ICEX selects ServiceTonic to participate in the WEB SUMMIT 2015
ICEX Spain Exports and Investments, organizes the Spanish participation in[...]
Challenges and Risks of Incident Management
Expanding the previous post on Incident Management with ITIL v3[...]
4 benefits of Live Chat support
Increase customer satisfaction with an on-line live chat support The[...]
Multichannel and Multilevel Customer Service
Give the same exact information to every customer, regardless of[...]
4 tips to improve productivity and efficiency at work
Maintaining a happy work environment with motivated and satisfied employees[...]
SLAs: More than a service level agreement
Make your Service Your Competitive Advantage The concept of SLAs,[...]
How To Choose The Best IT Service Desk Software
Improve productivity, reduce costs and increase customer satisfaction with the[...]
7 benefits that ESM brings to your business
The way to organize your company efficiently What is Enterprise[...]
Good and bad strategies to improve the work environment
Discover some tricks to improve the quality of your work[...]
A picture? – Surveys that work
Through surveys, our clients tell us how they see us[...]
What is an SLA?
Agreements to meet customer’s expectations What is a Service Level[...]
The best way to sort support tickets
Examples of how to sort incidents usefully The best way[...]
Dashboards for a complete picture
Case study of how to balance work among your agents[...]
The journey of an incident ticket
Solving incidents is like a trip… A journey has a[...]
What is an API? Definition and examples
Definition and examples of the API concept. API stands for[...]