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Aboca places its trust in ServiceTonic
Aboca Spain implements ServiceTonic as a Customer Service solution. The[...]
Digital Transformation in a company
How to implement digital transformation in a company is one[...]
What is a service request?
A service request in the IT area consists of a[...]
Cámara de Comercio de Madrid
La Cámara de Madrid implements ServiceTonic's solution La Cámara de[...]
Process automation
Process automation in companies accelerated during 2020 as one of[...]
Digital transformation
The digital transformation and digitization of companies is essential to[...]
ServiceTonic’s chatbot: Tonic
Chatbots are becoming increasingly important in the strategy to achieve[...]
The collaborative tool: ForumTonic
Presentation of the ServiceTonic collaborative tool: ForumTonic ServiceTonic offers its[...]
New ServiceTonic version released V9
Premiere at ServiceTonic Presenting V9, our most collaborative version. At[...]
The importance of teams in a help desk
ServiceTonic’s Help Desk team concept There are some concepts that[...]
QR codes and custom URL
Custom URL in QRTonic During 2019 ServiceTonic developed the QRTonic[...]
Geolocation of assets and tickets
Location of items on Google Maps Locate your clients, assets,[...]
Customization in your Help Desk software
What is a dashboard in a Help Desk software? A[...]
Fixed and Concurrent Licenses
Many software vendors license their applications by number of users.[...]
SPOC- Single Point of Contact
Unify all information channels in a single point One of[...]
ITIL v3. Incident Management
Definition of Incident Management and objectives What is Incident Management[...]
ServiceTonic receives the PinkVERIFY certification
ServiceTonic obtains IVER® certification from PinkVERIFY ServiceTonic obtains the PinkVERIFY[...]
Access to the user portal from the mobile
In ServiceTonic we join the webapps as it could not[...]
Dynamic contact lists Module
Integrates easily dynamic contact lists ServiceTonic with one or more[...]
10 benefits of using a Service Catalog in IT Management
The use of a Service Catalog helps IT departments reduce[...]